Help & Information
Information about ordering from DPOR Music, grading, postage, packaging and returns.
How to order
Add the items you want to your basket and submit an order enquiry with your contact details. This does not take payment automatically. We will confirm the items, postage and payment details before the order is completed.
Payment
Once your order enquiry has been checked, we'll confirm availability, postage and the final total. Payment can be made by bank transfer or PayPal. Payment details will be provided when your order is confirmed.
UK postage
All orders are sent using a tracked shipping service. Postage is confirmed before payment and depends on the size, weight and contents of the order.
International orders
All international orders are sent using a tracked shipping service. International postage is confirmed before payment. Import VAT, customs duties, local taxes or handling charges imposed by the destination country are the customer's responsibility. Customs processing can also cause delays.
Grading
Vinyl is graded using the Goldmine grading system. Listings state the media and sleeve condition where grading has been completed. Inspection information and any relevant condition notes are shown on the item page.
Where appropriate, additional play-testing or photographs can be requested before purchase.
Packaging
Orders are packed carefully to protect the items during transit. Packaging is selected according to the contents and size of the order.
Returns & refunds
If there is a problem with an order, contact DPOR Music as soon as possible with the order number and details of the issue. Return or refund arrangements will depend on the circumstances and will be confirmed before anything is sent back.
Cancellations
If you need to cancel an order enquiry, contact DPOR Music as soon as possible. An enquiry can be cancelled before the order has been completed and dispatched.